New research by DDI highlights the productivity implications that result from poor interpersonal interactions by senior executives.

They identify seven interaction ‘sins’ that senior executives use that hinder interpersonal interactions:

  • straight to fixing the problem, rather than involving others
  • one size fits all, meaning inflexibility in style or approach
  • avoiding the tough issues, particularly relating to performance, leaving issues unresolved
  • inconsistent application across different contexts
  • influencing through the facts only, rather than understanding the perspectives of others and adapting the message to suit
  • spotting opportunities for change but forgetting to engage others, and not sufficiently appreciating the impact of change on others
  • neglecting to coach in the moment

Being able to engage in effective interaction, and avoid the sins, results in significant productivity improvement. You can download their paper here.

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