New research by DDI highlights the productivity implications that result from poor interpersonal interactions by senior executives.
They identify seven interaction ‘sins’ that senior executives use that hinder interpersonal interactions:
- straight to fixing the problem, rather than involving others
- one size fits all, meaning inflexibility in style or approach
- avoiding the tough issues, particularly relating to performance, leaving issues unresolved
- inconsistent application across different contexts
- influencing through the facts only, rather than understanding the perspectives of others and adapting the message to suit
- spotting opportunities for change but forgetting to engage others, and not sufficiently appreciating the impact of change on others
- neglecting to coach in the moment
Being able to engage in effective interaction, and avoid the sins, results in significant productivity improvement. You can download their paper here.